FAQ

FAQ

Membership & Your Care

How the ₹999 membership works, what treatment costs, and how your doctor individualises your medicines.

What is included in the ₹999 membership?

The ₹999 annual doctor-care membership gives you 12 months of access to Dr Homeo+: your initial consultation with a qualified BHMS doctor, ongoing review and adjustment of your plan, follow-up coordination on WhatsApp, and support from our care team. Medicines and treatment products are not included and are charged separately after your doctor’s assessment.

How are treatment costs calculated?

After your consultation, your doctor recommends a plan. You see the exact price in ₹ (inclusive of applicable GST) before you pay. For Hair+, plans are offered as a 30-Day Starter Routine (₹2,499), a 90-Day Protocol (₹6,999) or a 180-Day Clinical Program (₹13,499). You are never charged for medicines without your confirmation.

Is the medication standardised or individualised?

Individualised. Homoeopathic prescribing considers your symptoms, history and constitution, so your doctor selects remedies and potencies for you. The packaging format (AM/PM packs, topical spray) is standard; what’s inside is prescribed for you.

I have diabetes or high blood pressure. Can Dr Homeo+ replace my medicines?

No. Blood Sugar+ and Blood Pressure+ (coming soon) will be supportive co-management programmes only. They are not a replacement for conventional medicine. Please do not stop, reduce or change any prescribed medicine without consulting your treating physician, and continue your regular tests and check-ups. If you notice very high or low readings, chest pain, breathlessness or fainting, seek emergency care immediately (call 112).

How is the consultation done?

Consultations happen online — by video, audio call or WhatsApp chat, as per the Telemedicine Practice Guidelines, 2020. Your doctor may ask for photographs or recent reports. If an in-person examination or tests are needed, your doctor will tell you.

Can I use Dr Homeo+ for a chronic condition?

Our doctors can offer supportive homoeopathic care, but Dr Homeo+ is not a substitute for your ongoing medical treatment. Do not stop or change prescribed medicines without your treating doctor. Read our medical disclaimer.

How long does delivery take?

We ship across India. Orders are usually dispatched within 1–2 working days after your plan is confirmed, and typically arrive in 3–7 working days depending on your PIN code. You’ll receive tracking details on WhatsApp. See our Shipping & Delivery Policy.

How do refills and follow-ups work?

Your doctor schedules follow-ups through WhatsApp. Before each refill, the plan is reviewed and adjusted if needed; refills are dispatched only after you confirm.

What is your refund policy?

Refunds and cancellations are handled as per our Refund & Cancellation Policy. For any questions, please reach our care team on WhatsApp or email.

Is my health information kept private?

Yes. Your information is used only to provide your care, is shared only with your treating doctor and the team who fulfils your order, and is protected in line with India’s Digital Personal Data Protection Act, 2023. See our Privacy Policy.

How are orders delivered?

Remedies are dispatched after your doctor approves your plan and delivered pan-India by courier, usually within 3–7 working days. See our shipping policy.

Which payment methods do you accept?

UPI, cards and net banking through a secure Razorpay payment link, or we confirm your order on WhatsApp. All prices are in INR and include GST.

FAQ